Remote Support Terms & Conditions

Last Updated: [1-2-2025]

By purchasing or using our Remote Support Services, you agree to the following terms and conditions. These terms ensure a legal, ethical, and smooth support experience for both parties.

1. Scope of Service

We provide remote assistance for:

✔️ Windows OS installation, setup, and troubleshooting
✔️ Microsoft Office installation and activation support (with genuine license)
✔️ Antivirus installation and security optimization
✔️ General PC optimization and software troubleshooting

Our service does NOT include:

❌ Providing, installing, or activating pirated/cracked software
❌ Modifying, bypassing, or cracking software activation mechanisms
❌ Supporting software obtained illegally or through unauthorized sources

2. Software Legitimacy Policy

  • We only support legally licensed software. Customers must provide a valid product key, subscription, or proof of purchase if activation is required.
  • If a client requests support for unlicensed/pirated software, we reserve the right to refuse assistance.
  • We recommend using free or open-source alternatives if the client does not wish to purchase a license.

3. Stable Internet Connection Requirement

  • Customers must have a stable and active internet connection for remote support services.
  • PSPC.in is not responsible for service delays or incomplete troubleshooting caused by slow, unstable, or disconnected internet during the session.
  • If the session is interrupted due to customer-side network issues, additional charges may apply for rescheduling.
  • Customers should ensure that remote access tools (e.g., AnyDesk, TeamViewer,Zoho Assist) are installed and working before the session begins.
  • PSPC.in does not provide internet setup or troubleshooting services as part of the remote support package.

4. Remote Access & Data Privacy

  • Remote support is provided through AnyDesk, TeamViewer, or other secure tools.
  • Customers must grant explicit permission before remote access is initiated.
  • We do not store, access, or misuse any customer data. However, we recommend customers back up their important files before the session.
  • If sensitive data is visible during the session, we take no responsibility for any data loss or exposure.

5. Payment, Refund & Reschedule Policy

  • All services must be paid in advance before remote support is provided.
  • If PSPC.in is unable to complete the requested service due to our technical limitations, a partial or full refund may be provided at our discretion.
  • No refunds will be given for issues caused by pirated software, unstable third-party programs, or hardware faults.
  • If a remote support session fails or is interrupted due to the customer’s internet issues, PSPC.in will allow one free reschedule within 24 hours.
  • If the issue persists beyond the rescheduled session, the customer must book a new support session with additional charges.

6. Support Validity Period

  • Each purchased remote support session must be used within 7 days from the date of booking.
  • If the customer does not schedule or attend the session within this period, the service will be considered expired, and no refund will be provided.
  • Rescheduled sessions (due to internet issues) must be completed within 24 hours of the original booking, or they will be considered used.
  • Customers are responsible for ensuring their internet connection, power supply, and remote access setup before the session begins.

7. Service Limitations & Liability

  • We are not responsible for software/hardware failures, data loss, or security breaches resulting from actions taken during support.
  • Customers are responsible for following legal software usage policies.
  • We reserve the right to refuse service if the customer is abusive, uncooperative, or requesting illegal actions.

8. Remote Support Warranty

  • Each remote support session includes a 24-hour service warranty from the time of issue resolution.
  • If the same issue reoccurs within 24 hours, PSPC.in will provide free follow-up support* to resolve it at an available slot.
  • After 24 hours, any further assistance will be considered a new support request and will require a new payment.
  • The warranty does not cover issues caused by:
    • User modifications made after the support session.
    • Installation of new third-party software that may conflict with the system.
    • Hardware failures, malware infections, or data loss that occur after support is completed.

9. Compliance with Laws

  • Our services comply with software licensing laws and cybersecurity regulations.
  • Customers must ensure that their software and digital activities comply with local laws.

10. Amendments & Updates

  • We may update these terms periodically. Customers should check this page for any changes.

By using our services, you acknowledge and accept these terms.

If you have any questions, please contact us before purchasing.