Remote Support Terms & Conditions

Last Updated: October 26, 2025

By purchasing or using Remote Support Services provided by PSPC.in, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions.

1. Scope of Service

We provide remote technical assistance for:

✔️ Windows operating system installation, configuration, and troubleshooting
✔️ Software installation and activation support (customer must provide genuine licenses)
✔️ Antivirus installation and security configuration
✔️ General PC optimization and software troubleshooting

Our service does NOT include:

❌ Providing, installing, or activating pirated, cracked, or unauthorized software
❌ Modifying, bypassing, or circumventing software activation mechanisms
❌ Supporting software obtained through illegal or unauthorized channels
❌ Hardware repairs or replacements
❌ Data recovery services

2. Software Legitimacy & Licensing Policy

  • We only provide support for legally licensed software.
  • Customers must possess valid product keys, subscriptions, or proof of purchase for any software requiring activation.
  • If you request support for unlicensed or pirated software, we reserve the right to refuse service without refund.
  • We recommend free or open-source alternatives if you do not wish to purchase commercial licenses.

Disclaimer: PSPC.in is an independent service provider and is not affiliated with, endorsed by, or an authorized partner of Microsoft Corporation or any other software vendor mentioned in these terms. All product names, trademarks, and registered trademarks are the property of their respective owners.

3. Internet Connection Requirements

  • Customers must have a stable and active internet connection throughout the remote support session.
  • PSPC.in is not responsible for service delays, interruptions, or incomplete troubleshooting caused by unstable or disconnected internet on the customer’s end.
  • If the session is interrupted due to customer-side connectivity issues, additional charges may apply for rescheduling beyond the one-time free reschedule (see Section 5).
  • Customers must ensure remote access software (RustDesk, AnyDesk, TeamViewer, Zoho Assist, etc.) is installed and functional before the scheduled session.
  • PSPC.in does not provide internet setup or connectivity troubleshooting as part of remote support services.

4. Remote Access & Data Privacy

  • Remote support is conducted via secure third-party tools (RustDesk, AnyDesk, TeamViewer, Zoho Assist, etc.)
  • Customers must provide explicit verbal or written consent before remote access is initiated.
  • We do not intentionally access, store, copy, or misuse customer data. However, we strongly recommend backing up important files before any support session.
  • PSPC.in is not liable for data loss, corruption, or exposure of sensitive information during or after the session.
  • Customers are responsible for closing sensitive documents or applications before granting remote access.

5. Payment, Refund & Reschedule Policy

  • Payment: All services must be paid in advance before remote support begins.
  • Refunds:
    • Partial or full refunds may be issued at PSPC.in’s discretion if we are unable to resolve the issue due to our technical limitations.
    • No refunds will be provided for issues caused by pirated software, hardware failures, third-party software conflicts, or customer-side connectivity problems.
  • Rescheduling:
    • If a session fails due to customer’s internet issues, one free reschedule is allowed within 24 hours of the original booking.
    • If issues persist beyond the rescheduled session, a new booking with additional charges is required.
    • Failure to attend a scheduled session without prior notice (no-show) will result in forfeiture of the service fee.

6. Service Validity Period

  • Each purchased remote support session must be used within 7 days from the booking date.
  • Sessions not scheduled or attended within this period will be considered expired, with no refund issued.
  • Rescheduled sessions (due to internet issues) must be completed within 24 hours of the original booking or will be marked as used.

7. Service Limitations & Liability

  • PSPC.in provides remote support on an “as-is” basis and makes no warranties regarding specific outcomes.
  • We are not liable for:
    • Software or hardware failures occurring during or after support.
    • Data loss, corruption, or security breaches.
    • Incompatibility issues with third-party software or hardware.
    • Consequences arising from customer’s use of unlicensed or illegal software.
  • Customers are solely responsible for compliance with all applicable software licensing laws and regulations.
  • We reserve the right to terminate service immediately if the customer is abusive, uncooperative, or requests illegal activities.

8. Remote Support Warranty

  • Each session includes a 24-hour service warranty from the time of issue resolution.
  • If the same issue reoccurs within 24 hours, PSPC.in will provide free follow-up support (subject to technician availability).
  • After 24 hours, further assistance will require a new service booking and payment.

The warranty does NOT cover:

  • Issues caused by customer modifications, new software installations, or system changes after support.
  • Hardware failures, malware infections, or data loss occurring post-session.
  • Problems arising from unlicensed software or third-party applications.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of [India/Tamilnadu]. Any disputes arising from these terms or the provision of services shall be subject to the exclusive jurisdiction of the courts in [Karur/Tamilnadu].

10. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, the matter may be escalated to mediation or legal proceedings as per Section 9.

11. Amendments & Updates

PSPC.in reserves the right to update these Terms & Conditions at any time. Continued use of our services after changes constitutes acceptance of the revised terms. Customers are encouraged to review this page periodically.

12. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us at:
Email: support[at]pspc[dot]in
Website: PSPC.in